Terms & Conditions
Returns Policy
If you are not completely satisfied with your purchase, you can return it within 28 days of purchase in its original unworn condition, original packaging and any special offers also returned and then we will refund the product price. This will not include postage costs.
Please send returns to:
Craggs Shoe Repairs,
161 The Headrow
Leeds
West Yorkshire
LS1 2QS
Please ensure your name and address are clearly visible on the return.
If you require an exchange please give us full details of your requirements.We recommend that you obtain proof of delivery for your return as we are not liable for goods lost in transit.
All shoe care products are non returnable.
Should you have a complaint or any comments please do not hesitate to contact us.
Conditions of Use
Who We Are
Address:
Craggs Shoe Repairs,
161 The Headrow
Leeds
West Yorkshire
LS1 2QS
Telephone Number: 0113 246 8181
E mail: Contact Us
Company Registration number: 3411293
V.A.T. Number: 698 4597 51
How To Make a Purchase
Browse through our catalogue and select the items you wish to purchase by adding them to your shopping basket.
Once you have completed your selection click on "Checkout" and you will be transferred through to PayPal and asked for a few details that are required to process your order. Upon completing your transaction via PayPal, you will be returned directly to Craggs Men's Shoes online.
We accept the following major credit and debit cards: Visa, Mastercard, Maestro, Solo, Delta, Visa Electron via secure PayPal payment system.
Shipping & Handling
Postage & Packaging Costs for deliveries within the U.K. are Free of Charge. Orders outside of the U.K. are not yet available.
Deliveries are made by courier and or Royal Mail. We will endeavour to deliver your goods within 5-10 working days from your order date after a 2-3 day packaging / handling (subject to product availability and any delays caused by peak or holiday periods) - Many of our products are handmade and so a four to six week lead time may apply to your order.
Please note! Deliveries are Mon-Fri only, upto 9pm , if items are dispatched on a Friday you will receive your parcel on the following Monday unless it's a bank holiday than you will receive it on the Tuesday.
Also Please note that we endeavour to check that the quality of all orders shipped meet the high standards that our customers expect. However we are unable to guarantee that shoes despatched will be 'box fresh' i.e. they may have been tried on by customers in our store.
Delivery Schedule
On receipt of your order and payment clearance we will despatch your goods as described above. Once goods have been despatched we will advise you by email.
If your chosen goods are out of stock or no longer available we will advise you by email.
If we cannot meet your requirements we will credit your method of payment.
In the case of orders greater than 1 pair of shoes goods may be despatched at different times.
Delivery Policy
Delivery will only be made to the cardholder's registered address which may need to be verified before despatch. We will not in any circumstances delivery to any other address.
Tax Charges
The price is inclusive of any payable V.A.T. in the U.K.
Product Prices
The price of your order (inclusive of delivery) will be as shown on our website at the time you place your order. However, they may be subject to change.
Every effort is made by us to ensure that the prices shown in our website are accurate at the time you place your order. If an error is found, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you choose to cancel your order we will refund or credit you for any sum that has been paid by you or debited to your credit card for the cancelled goods.
Product Descriptions
The description of the goods you order will, so far as possible, be as shown in our current catalogue or on our website at the time you placed your order.
However, whilst every care is taken by us to ensure that the description and specification of our goods are correct at the time of publication, due to the limitations of photography, broadcasting, browser software, and other factors beyond our control, colour of goods you receive may differ slightly from the brochure or website reproduction. We are also subject to and can accept no liability for changes in specifications imposed upon us by our suppliers. If you are in any way dissatisfied with any goods you receive from us, you may return these in accordance with our returns policy.
Warranties
You warrant that the information entered onto the Order Form is true.
Where we sell to you under a consumer transaction (as defined by the Consumer Transactions (Restrictions on Statements) Order 1976) your statutory rights are not affected by this agreement.
Product Warranties
Some of the products we sell may include a manufacturers warranty against faulty materials or workmanship, and does not include everyday wear and tear.
To find out whether your purchase is covered by a manufacturers warranty, please contact us.
Returns Policy
If you are not completely satisfied with your purchase, you can return it within 14 days of purchase in its original condition and packaging (e.g. box). We will refund the product price, but we will not refund postage costs. We reserve the right to impose a £5 charge (or otherwise where deemed appropriate) if the goods/box are returned in a condition that we deem unacceptable for re-sale. The box should not be defaced or damaged in any way.
Please ensure your name and address are clearly visible on the return form.
If you require an exchange please give us full details of your requirements.
We recommend that you obtain proof of delivery and insurance for your return as we are not liable for goods lost in transit.
All shoe and foot care products are non returnable expect free offers when as order is returned for a credit.
Should you have a complaint or any comments please do not hesitate to contact us.